Moving on Mediation


As an organisation are you struggling with budget constraints?

Do you need to make efficiencies without compromising the quality of the service?

Have you ever considered the cost of conflict in the workplace?


According to the CIPD Workplace Conflict Survey 2019, 29% of employees, 9.7 million, have first-hand experience of conflict in the workplace costing UK companies a staggering £28.5 billion a year.

When we look at those statistics further out of the 9.7 million employees identified approximately;

  • 5% resigned as a result of the conflict

  • 9% required time of sick

  • 19% reported a drop in productivity

  • 40% reported reduced motivation, commitment and engagement

  • 56% reported suffering from stress/anxiety and depression.

Translating these statistics into a monetary figure the report concluded that the cost of:

  • Resignation (factoring in also the cost of recruitment, training, and the loss of output) was on average £25,181 per resignation

  • Sickness Absence was on average £148 per day, per employee

  • Negative impact on productivity and reduced engagement and wellbeing was on average £238 per day, per employee.

Results of CIPD Workplace Conflict Survey 2019

The report all looked at the real cost of conflict within the workplace in four different scenarios and the figures speak for themselves:

Independent research - Estimating the costs of workplace conflict. Published 11 May 2021


So my question to you is can your business really afford to ignore conflict in the workplace and does it not makes commercial sense to identify an issue and “nip them in the bud” as quickly and efficiently as possible allowing people to “move on” and add value to your organisation once again.

Processes cost and therefore it is time that we benefit all by putting people before process.

Mediation allows parties to speak confidently in a safe and secure environment and encourages a mutual understanding in how to improve working relationships. It focuses on trying to address underlying causes of conflict and has a win/win emphasis, supporting both sides of a dispute to find solutions that are acceptable to each side. It therefore encourages more positive outcomes in the workplace than more traditional adversarial formal processes which are therefore more likely to be adhered to in the short and long term.

Interested in finding out more, please contact Antonia who will be happy to discuss your

requirements with you.

Download a PDF copy of the Fact Sheet on the Cost of Conflict

Fact Sheet - Cost of Conflict
Download PDF • 3.40MB

Smart objectives at mediation page 1

Smart objectives at mediation page 2

Delays in the court system

On average it is taking approximately 2 years to have a small claims case heard in court. The timing element alone causes huge amounts of stress on people, which then impacts on their productivity at work and quite often affects their home lives to. People feel powerless as they become just another faceless number in the system, and they consume huge amounts of time worrying about the unknown.

eye close up
People feel powerless as they become just another faceless number in the system

The longer a dispute continues the more entrenched the parties involved become in their positions. People become angry, they start to want their pound of flesh, they subconsciously become less rational and are no longer able to see the bigger picture. They become internalised as their defences go up.

Escalating costs

Then you have the costs. Even if you represent yourself in the court system you are likely to have spent significant amounts of money and energy before you even get to have your case heard.

Wellbeing - oneself and others

If there is conflict in the workplace, this can cause people to experience feelings of low self-esteem, a lack of confidence, uncertainty or hopelessness, worrying about what others may think. The conflict does not just affect the individual involved but also impacts on the wider team resulting in low morale, reduced productivity, increased absenteeism and staff turnover rates. People feel uncomfortable and therefore don’t want to be there.

Mediation addresses all of this in the following ways:

  • The mediation process allows for the option of a quick resolution, helping avoid unnecessary stress and upset, helping preserve key relationships whether this be with suppliers, customers, work colleagues or neighbours.

  • The way the mediation process works is to encourage a problem solving mentality rather than apportioning blame.

  • Mediation does not focus on the past but looks to the future – it is a forward thinking process.

  • It allows for both parties to be winners in so much that, any agreement reached is a mutually agreed resolution, not one that is imposed on you as would happen if the matter was decided by a Judge in court . Mediation is your process and therefore you are in control of its outcome.

  • Mediation is a voluntary process, parties are there of their own free will. The process will work best when the parties arrive with the mindset that they have genuine desire to address the disagreement, and an intention to try a find a means of agreeing a way forward.

  • It is a completely confidential process. As such it allows for an open, frank and honest conversation, in a safe and secure environment. This affords you the opportunity to lay all your cards on the table with no fear of repercussions. Nothing said or discussed in a mediation can be used in any future proceedings so it is a real opportunity to get everything off your chest.

  • Mediation is a completely impartial process. You will not be judged. The mediator is there to help facilitate discussions. The mediator helps to find and explores areas of compromise. They are not there to make decisions on the merits of the dispute or make judgement about parties' involvement or behaviours.

  • Mediation allows you to think “outside the box” and discuss what would work for you. Anything is on the table for discussion with regards to potential means of resolving the conflict and moving on. Therefore parties should not hold back from proposing possible means to addressing individual concerns irrespective of how unconventional they may seem. This is something that a Judge in court can not do as they are constrained by the law and the potential orders they can make. This is one of the reasons that Mediation can lead to a win win situation as opposed to the winner and looser outcome of a court hearing.

The cherry on the cake is that it mediation is extremely cost effective when factoring everything in.

Both parties have a vested interest in the mediation process

Not only are the fees split by both parties, so both parties are making a financial commitment to the process giving them a vested interest in the process, but when considering all other costs involved, it is a fraction of what it would cost to take the dispute all the way through the traditional channels.

  • It provides a no-obligation opportunity to work through options for resolution. As we mentioned above you are in control and therefore if a resolution can't be agreed then it cannot be reached. You need to be satisfied with any proposals made and if you are not, then no agreement will be reached. Not all mediations are successful, although the majority are. Courts are now actively encouraging parties to attempt mediation before hearing a case in court and therefore it does not in any way effect your rights through the courts.

  • Importantly, with the exception of a workplace agreement, if any agreement is reached then the contents of the agreement will be recorded in a formal document that all parties will acknowledge and receive a copy of. This document will then be legally binding and therefore if broken, it can be enforced through the courts.

The benefits of mediation are widespread and offer both personal and commercial benefits. Between us, at Moving on Mediation, we have a wealth of experience and knowledge across a wide range of areas of expertise. Feel free to get in touch for an informal chat about how we can help you.